Frequently asked questions

• Sightseeing & Attractions

  • What leisure options are available at Ours Blanc Hotel & Spa?

    Leisure facilities include:

    • Massage therapy
    • A sun deck

• Wellness & Pool

  • What does the spa at the 4-star hotel offer?
    • Spa Highlights: a Turkish steam room and a sauna.
    • Treatment Access: an additional charge applies to waxing.
    • Hands-On Treatments: a head massage, a back massage, and a facial massage.
    • Spa Treatments: body scrub, pedicure, and manicure.
    • Wellness Services: a hammam spa and 3 treatment rooms available at no extra cost.

• Beach & Sports

  • What sport arrangements are offered?
    • Sport Access: yoga instruction, available at no cost.
    • Fitness Classes: on-site amenities include yoga.
    • Ski Services: guests can use a ski school, a ski storage room, and a ski pass vendor.

• Family & Pets

  • What family services and children's amenities does the accommodation offer?
    • Kids Activities: kids can enjoy movies and board games.
    • Restricted Areas: children are not allowed in a sauna and a steam room.
    • Dining Comfort: kids are catered for with kids' meals and a kid-friendly buffet.
  • What policies and services are in place for pets at Ours Blanc Hotel & Spa?
    • Animal Policy: Service animals are allowed, as are pets.
    • Weight Limits: 22 lbs per pet.

• Location & Transportation

  • What are the nearest transport links to the hotel?
    • Cable Car Trip: Jardin d'Enfants cable car station is about 400 metres away.
    • Bus Connection: L'ours blanc bus stop is 5 minutes' walk from this accommodation.
  • What transfer services are available between the 4-star hotel and the airport?

    The property provides free shuttle service.

• Check-in/Check-out & Policies

  • What check-in and check-out options are offered at the hotel?

    This 4-star hotel provides check-in hours from 16:00 until 23:59.

  • What policies apply to guests staying at the property?
    • Reservation Terms: the 4-star hotel provides free cancellation options.
    • Settlement Types: Visa, Mastercard, and Maestro.
  • What tax arrangements apply?
    • Tourist tax: applicable.
    • Basic rate: EUR 2.86.
    • Exemptions: children under 18.

• Dining & Breakfast

  • What are the dining options at this property and in the surrounding area?
    • Ambience: Diner restaurant overlooks the mountain.
    • Nearby Favorite: L'ours Blanc Restaurant serves French cuisine and is 50 metres away.

• Room & Bed Comfort

  • What in-room amenities are featured at the 4-star Ours Blanc Hotel & Spa?
    • In-Room Security: this hotel offers a safe box.
    • Guest Conveniences: coffee and tea making facilities as well as ironing facilities.