Frequently asked questions

• Wellness & Pool

  • What spa options does Residence Pierre & Vacances Premium Haguna hotel offer?
    • Spa Highlights: a traditional Hammam, a solarium, and a sauna.
    • Hands-On Treatments: a head massage and a back massage.
    • Wellness Services: a spa and wellness centre available at no extra cost.

• Family & Pets

  • What children's amenities are available at the aparthotel?
    • Restricted Areas: children are not allowed in a sauna and a wellness centre.
    • Kids Activities: kids can enjoy board games, books, and kids' outdoor play equipment.
  • Does this tastefully decorated hotel accept pets and service animals?
    • Service Policy: service animals are allowed.
    • Pet Policy: guests can stay with their pets.
    • Pet Surcharges: EUR 12 per pet.

• Location & Transportation

  • What are the nearest transport links to the 4-star Residence Pierre & Vacances Premium Haguna?
    • Train Links: Midi train station is about a 15-minute walk away.
    • Bus Links: Saint-Charles Victoria bus stop is just 150 metres away.
  • Where is this aparthotel situated?
    • Strolling Distance: the heart of the city, 10 minutes on foot.
    • Location Score: the 4-star hotel is in Biarritz, rated 9.3/10.
    • The Setting: the accommodation – in the very heart of Biarritz.
    • Airport Drive: the property, 10 minutes from Biarritz airport.

• Check-in/Check-out & Policies

  • What are the arrival and departure arrangements at the 4-star hotel?
    • Arrival Time: check-in is available from 17:00.
    • Departure Options: check-out is possible till 11:00.
  • What are the policies for guests at the property?
    • Cancellation Options: free cancellation options are available.
    • Settlement Types: Mastercard, Visa, and Carte Bleue.
  • What taxes and charges apply at this accommodation?
    • Tourist tax: applicable.
    • Property tax: EUR 3.74.
    • Exemptions: children under 18.

• Dining & Breakfast

  • What are the dining options on-site and in the surrounding area?
    • Nearby Dining: Inopia, fairly close to this 4-star hotel, serves French cuisine.
    • Worth the Trip: Bistrot Les 3 Marches, a restaurant, is only 150 metres away.

• Property Facilities & Services

  • What property facilities and services are available at the aparthotel?
    • Accessibility: guests have access to a lift.
    • On-Site Facilities: luggage storage available on-site.
    • Hospitality: the staff at this accommodation is known for providing personalised services.

• Parking & Accessibility

  • What accessibility features are available at Residence Pierre & Vacances Premium Haguna?
    • Accessibility: a lift for step-free floor-to-floor access.
    • Accessibility: rooms with accessible facilities, accessible bathrooms, and wheelchair access are available throughout this 4-star aparthotel.

• Sightseeing & Attractions

  • What landmarks and attractions are located near this property?
    • Golf de Biarritz Le Phare stands merely 1 km away from the hotel.
    • Tourist Office of Biarritz sits merely a 7-minute walk away from the 4-star hotel.
    • Colline aux Hortensias - 750 metres away.
    • Falaise du Dout, 0.7 km from this accommodation.
    • Labardin stands 1.6 km away.
    • Portu zaharra awaits around 1 km away.